WFM your agents don't resent — and your planners don't fight.
For in-house centers, the wins are retention, planner hours back, and service levels defended while the day is still live.
Retention through fairness
Performance-tiered bidding where every agent sees exactly how their tier was computed. Self-service leave and swaps with the rules doing the checking. Schedules people trust are schedules people stay for.
See the agent experience →Planner productivity
Generate a full roster against a locked forecast in one operation. Edit with live guardrails and undo/redo instead of spreadsheet archaeology. Partial regeneration keeps your manual work when the forecast moves.
See scheduling →SL protection, intraday
Stop discovering SL misses at 6pm. The O/R/P/A grid and EOD projection tell you at 11am where the day is heading — and the reforecast overlay lets you respond without destroying the plan of record.
See real time →Math you can defend upward
When leadership asks why you need 12 more heads on Thursday, the calculation trace shows the working: forecast, Erlang C, shrinkage, occupancy. Numbers over adjectives.
See forecasting →Recommended plans: Starter to get off spreadsheets; Growth to run the full loop with partial regeneration. Compare plans →