Know at 11am whether you'll make service level at 6pm.
The intraday desk finally gets a real instrument: Original, Revised, Projected and Actual, per interval, in one grid, with the end of day always in view.
O/R/P/A: four columns that end intraday guesswork.
- Original: the locked forecast, untouched
- Revised: your mid-day reforecast overlay
- Projected: where the day is heading from here
- Actual: what really happened, interval by interval
Variance bands color every cell (on-track, warning, danger) and the grid splits at now: actuals behind the line, projections ahead of it. View at 15, 30 or 60 minutes; volumes sum and AHT volume-weights correctly.
| Interval | Orig | Rev | Proj | Actual | SL |
|---|---|---|---|---|---|
| 09:00 | 412 | 412 | – | 418 | 82% |
| 09:30 | 445 | 445 | – | 439 | 81% |
| 10:00 | 460 | 486 | – | 491 | 74% |
| 10:30 | 452 | 497 | – | 503 | 66% |
| NOW11:00 | 448 | 489 | 489 | – | 72% |
| 11:30 | 431 | 468 | 468 | – | 75% |
| 12:00 | 398 | 422 | 422 | – | 80% |
| 12:30 | 376 | 391 | 391 | – | 83% |
Non-destructive reforecasting
Overlay a revised forecast mid-day, manual (with a mandatory note) or system-generated, without touching the locked original. The plan of record survives the day.
End-of-day projection
Actuals-so-far plus the remaining forecast → projected EOD service level and cumulative over/under-staffing in FTE-hours. Decide at 11am, not in the post-mortem.
Per-cell trace
Any intraday cell explodes into the full engine call behind it: same calculation trace as forecasting, same transparency, live.
Coming soon on the real-time desk
In active development, clearly labeled so you know exactly what's live today.
Real-time adherence & conformance Coming soon
Agent state vs the locked schedule, live.
One-click reforecast → restaff Coming soon
Write a reforecast and deep-link straight into schedule adjustment.
RTA console Coming soon
A dedicated real-time frontend built for the RTA seat.
See the intraday grid live.
Bring a bad Tuesday. We'll show you what 11am should have looked like.
Book a demo