WFM built for running other people's centers.
Multiple clients, one platform, hard walls between them, and the numbers to defend every invoice.
Multi-client isolation, proven
Every client org is sealed off by row-level security, and an automated isolation suite proves it on every release. When a client's InfoSec team asks how their data is separated from their competitor's, you have a test suite, not a paragraph. The Partner plan adds multi-org / client structures purpose-built for outsourcers.
See the security page →Margin protection, intraday
Overstaffing burns margin; understaffing burns SLAs and penalties. The end-of-day projection shows cumulative over/under-staffing in FTE-hours while there's still time to act, not in next week's report.
See the intraday loop →Client-reportable transparency
Every requirement and projection carries a full calculation trace: Erlang C inputs, shrinkage, occupancy caps. When a client challenges your staffing plan, you show the working instead of asking them to take your word for it.
See the math →Fast onboarding per client
Web-based, no on-prem install. Upload a client's history, generate a forecast, generate a schedule, in an afternoon, not a quarter. Campaign setup captures operating hours, targets and interval granularity per queue.
See scheduling →Recommended plan: Partner, multi-org / client structures, priority support and SLAs. Compare plans →
Run every client on one platform, with walls between them.
Thirty minutes, your use case, live product, no slideware.
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